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Shipping and Returns

Please note delivery costs will vary depending on your purchase and destination. Freight cost will be clearly stated at the checkout area and there will be a tick box for rural areas. The parcel will be withheld if the rural delivery box is not ticked, and will be released once the payment has been received.

Delivery Charges

We charge a flat rate of $5 for all deliveries and $4.50 on rural deliveries.

Once payment has been confirmed, the parcel will be despatched and a confirmation email will be send to the designated email address.  A track and trace number will be included in the email, should you require it.


All products will be wrapped in bubble-wrap and sent by New Zealand Courier satchels.  This will ensure the products are well protected and arrive in excellent condition.  All the products will be sent in discreet packaging without reference to condomworld to ensure privacy. The registered company name Medcare Limited will appear on the New Zealand Courier satchels instead of the trading name condomworld.  Medcare Limited will also appear on the customer’s bank statements to minimise embarrassing situations.

Delivery times

All orders will be delivered by New Zealand couriers and requires signature upon receiving.  All deliveries will be delivered within 2 working days upon receiving the payment. Rural areas will require an additional 48 hours to be delivered.  Orders placed in the weekend and public holidays will be processed on the next working day. Although we try our best to deliver the parcels promptly, the exact delivery time cannot be guaranteed and is dependent on the courier company.

Returns and cancellation

You have the right to cancel a contract for the purchase of an item within 7 days of the day of receipt of the order, unless otherwise stated in the product information.  Please notify us via  quoting your name, order number, and product(s).  If your order has not been despatched then a full refund will be credited back to the same card with which you made your original purchase.

In addition, should you change your mind we will happily exchange or refund, 80% of the purchase prices, providing the following conditions are met:
  • The items with the original invoices are returned within 7 days of purchase.
  • Items are returned in original condition as purchased.
  • Medcare consider the item to be in acceptable condition for resale.
  • Email within 7 days of purchase.
  • Please note: freight charges are not entitled for credit.


In the unlikely event of receiving wrong products, or damaged products, Medcare will refund or exchange of items of the same value.  Refunds will be credited back to the same card with which you made your original purchase. Medcare will also cover the return shipping cost. Please notify within 7 days of purchase.